🛒 GENERAL TERMS AND CONDITIONS (GTC)

https://www.medmarket.eu

1. Preamble and Scope

1.1 Intellectual and Industrial Property Rights

Website Content: The content of the site, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text, and/or multimedia content presented on our website, is the exclusive property of Info Med Expert and its partners. All rights obtained in this regard, whether directly or indirectly (through usage and/or publication licenses), are reserved.

It is strictly prohibited to copy, distribute, publish, transfer to third parties, modify, and/or alter the content from Medmarket.ro without the prior consultation and consent of Info Med Expert SRL.

1.2 Sales Policy

Access to place an Order is permitted to any User/Buyer.

Clients exhibiting malicious behavior that violates the stipulated conditions, legal provisions, or that harms the Website may be temporarily or permanently restricted from accessing the platform.

Communication with the Seller can be achieved through direct interaction or via the addresses listed in the “Contact” section of the Site. The Seller reserves the right to manage the information received without being obliged to provide justification for its actions.

Each online order will be verified by our operators if necesary the cient will be contacted to confirm the order before shipping. Medmarket.eu will not dispatch orders which were not paid online before they have been confirmed by the Client either by phone or email

1.3 Product Description and Imagery

We constantly endeavor to ensure that the goods published on the Website adhere to the most accurate description provided by the product manufacturer. However, Medmarket.eu cannot be held liable for errors in the description if the goods have been modified by the manufacturer or if the merchants who introduced the products failed to fully comply with the manufacturer's descriptions.

Product images are for illustrative purposes only; the actual products may occasionally exhibit minor deviations from the images presented on the Website. Medmarket.ro and its partners shall not be held responsible for errors appearing in the product images unless it is demonstrably proven that these errors were intentional and aimed at misleading the buyer, in which case the respective seller will be removed from the sales platform.

These General Terms and Conditions (GTC) govern the contractual relationship between the Seller and the Buyer (hereinafter referred to as the "Parties") for the sale of Products and the provision of digital content via the website https://www.medmarket.eu (hereinafter referred to as the "Website").

The conclusion of the contract is subject to the legislation of Romania, while respecting the applicable European Union norms. By placing an order, the Buyer confirms that they have read, understood, and unconditionally accepted all the provisions of these GTC.

For questions, clarifications, or individual requests, please contact us using the contact details provided below.

2. Seller (Business) Details

CategoryDetails

Legal Name: Info Med Expert SRL

Registered Address: Trup Uricani 209, City Miroslava, County Iasi, Country Romania

Mailing Address: 707316, Ion Neculce 11, Uricani, county Iasi, Romania

VAT: RO15464564

E-mail: info@medmarket.eu

Website: https://www.medmarket.eu, https://www.imx.ro

Hosting Service Provider by Wix.com

3. Key Definitions

Seller Name: Info Med Expert SRL
Buyer/Customer: A natural or legal person who places an order and concludes a sales contract through the Website.
Consumer: Any natural person acting for purposes which are outside that person's trade, business, craft or profession, according to Art. 2 para. 1 of GEO 34/2014 (Romanian law).
Product: Movable goods offered for sale on the Website, including Products containing digital elements (movable goods that incorporate or are interconnected with digital content or digital services, such that the goods could not perform their functions without them).
Digital content: Data produced and supplied in digital form.
Distance Contract: A contract concluded between the Seller and the Consumer under an organized distance sales or service provision scheme, without the simultaneous physical presence of the Parties, with the exclusive use of one or more means of distance communication (e.g., the internet).
Purchase Price: The total consideration, including VAT and delivery costs, payable for the Product and, where applicable, for the provision of digital content.

4. Applicable Law (Romania and EU)

The Contract is governed by the national law of Hungary (the Seller's country of registration), but operations and the relationship with customers in Romania are governed by the following Romanian and European legal acts (the list is not exhaustive):

Government Emergency Ordinance (GEO) No. 34/2014 on consumer rights in contracts concluded with professionals (transposing Directive 2011/83/EU).
Law No. 365/2002 on electronic commerce (as amended).
Law No. 449/2003 and GEO 140/2021 on the sale of products and associated warranties.
Regulation (EU) 2016/679 (GDPR) on the protection of natural persons with regard to the processing of personal data.
Regulation (EU) 2018/302 (Geo-blocking) on addressing unjustified geo-blocking and other forms of discrimination.

5. Conclusion of the Contract and Order

5.1. Language and Form of the Contract

The contract is concluded default in English or other langues if customer chose one. Contracts concluded through the Website are not considered written contracts in the sense of Romanian law and will not be filed by the Seller.

5.2. Contractual Stages

Offer Publication: The presentation of Products on the Website is not a firm legal offer but an invitation to treat (invitation to offer).
Order (Buyer's Offer): The Buyer places an electronic order.
Acknowledgement of Receipt (Offer Acceptance): The Seller sends the Buyer an automatic email confirmation regarding the receipt of the order. This confirmation DOES NOT constitute acceptance of the order.
Acceptance of the Order and Conclusion of the Contract: The distance sales contract is considered concluded when the Seller sends the Buyer a second email notification (or a single, detailed notification) confirming the shipment of the Products.

5.3. Prices

Prices displayed on the Website are in EUR and include VAT (the VAT rate are related to the VAT rate from Romania is applicable according to e-commerce VAT rules). Delivery, transport, and other supplementary costs are displayed separately before finalising the order.

5.4. Procedure in Case of Incorrect (Manifestly Erroneous) Price

A price is considered manifestly incorrect or erroneous if the error is obvious and recognizable with reasonable prudence (e.g., 0 EUR, 1 EUR, or a blatant calculation error in a discount).

In the event of an incorrect price, the Seller shall:

Inform the Buyer of the real price of the Product.
Offer the Buyer the option to purchase the Product at the correct price.
If the Buyer does not accept the real price, the contract will not be concluded, and any amounts paid will be fully refunded without penalty.

6. Right of Withdrawal (Returns) – Applicable to EU Consumers

In accordance with GEO 34/2014 (transposing Directive 2011/83/EU), the Consumer has the right to withdraw from the Distance Contract, without giving any reason and without incurring costs other than those provided for in art. 13 para. (3) and art. 14, within a period of 14 calendar days starting from:

For goods: The date on which the Consumer or a third party (other than the carrier) acquires physical possession of the Products.
For digital content: The date of the conclusion of the Contract, unless the Consumer accepted that the supply begin before the expiry of the term and acknowledged that they would lose their right of withdrawal.

6.1. Exercising the Right of Withdrawal

To exercise the right of withdrawal, the Consumer must notify the Seller of their decision through an unequivocal statement (e.g., a letter sent by post or email to the addresses indicated in Section 2).

6.2. Obligations of the Parties

Refund of Amounts: The Seller shall reimburse all amounts paid by the Consumer (including the costs of standard initial delivery) within 14 days from the date the Seller was informed of the withdrawal decision, provided that the Products have been returned or the Consumer has provided proof of dispatch.
Cost of Return: The Consumer shall bear the direct cost of returning the Products.
Diminution in Value: The Consumer is liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the Products.

7. Legal Guarantee of Conformity and Hidden Defects (EU)

The Seller is liable for hidden defects and for the lack of conformity of the delivered Products, in accordance with Romanian law.

Goods (including those with digital elements): The Seller is liable for any lack of conformity that exists at the time of delivery and becomes apparent within 2 years from delivery. For non-conformities that appear within the first 30 days from delivery, the presumption of non-conformity applies (GEO 140/2021).
Digital Content/Digital Services: The guarantee is 2 years or for the duration specified in the contract.

In case of non-conformity, the Consumer is entitled to have the goods repaired, replaced, a proportional reduction in price, or termination of the contract (if the non-conformity is not minor), as per the law.

8. Complaint Management and Dispute Resolution

8.1. Submitting Complaints

Consumer complaints related to Products or the Seller's activity can be submitted via the following means:

E-mail: info@medmarket.eu
The Seller will respond to written complaints within a maximum of 15 calendar days from receipt, as per Romanian law. If a complaint is rejected, the Seller will state the reasons and inform the Consumer about the possibilities for alternative dispute resolution.

8.2. Alternative Dispute Resolution (ADR)

If the solution proposed by the Seller is unsatisfactory, the Consumer may resort to the following methods:

National Authority for Consumer Protection (ANPC): Consumers may file complaints with the ANPC territorial office in their area of residence. Details and contacts: https://anpc.ro/
Online Dispute Resolution (ODR) Platform: EU Consumers can use the ODR platform, administered by the European Commission, for resolving disputes related to online purchases: https://ec.europa.eu/consumers/odr/
Courts of Law: The Consumer has the right to initiate legal proceedings before the competent Romanian courts at their place of domicile, in accordance with the Code of Civil Procedure.

9. Contact Us

For any questions or concerns, please contact us at:
info@medmarket.eu